Shipping policy

Thank you for shopping with us! We’re committed to getting your mountain bike brakes and brake parts to you quickly, safely, and affordably. Please review our shipping policy below.

Order Processing

  • Processing Time: Orders are typically processed within 1–2 business days (excluding weekends and holidays) after payment is received.

  • You will receive an email confirmation with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • We offer the following shipping options:

    • Standard Shipping (3–7 business days)

    • Expedited Shipping (1–3 business days)

  • Delivery times are estimates and may vary depending on your location and carrier delays beyond our control.

Shipping Providers

We use trusted carriers such as USPS, UPS, and FedEx to ensure your order arrives safely and on time.

Domestic Shipping Only

At this time, we only ship within the United States. We are working to expand our reach and appreciate your understanding.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to become active.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us immediately at tim@thecyclelabs.com with your order number and details.

  • We’ll work with the carrier to resolve the issue as quickly as possible and ensure you receive a replacement or refund, depending on the situation.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you have any questions or concerns about your shipment, feel free to reach out to us at tim@thecyclelabs.com